Peterson Corp.
  • 13-Jun-2018 to 15-Jul-2018 (PST)
  • Leadership
  • Eugene, OR, USA
  • Determined based on Experience
  • Salary
  • Full Time

First of the month folloing 1 month of employment


DESCRIPTION:

Peterson Pacific Corp. is an Oregon based Manufacturing Corporation established in 1981.  In 2007 Peterson Pacific was purchased by Astec Industries Inc.  Peterson manufactures heavy equipment, is focused on innovation, and continuously developing new machines for the forestry and recycling markets.  Peterson's equipment includes, but is not limited to; horizontal grinders, disc and drum chippers, infield chain flail debarkers, blower trucks, etc.

The Service Manager position plans, develops and organizes the service department within the product support team assisting Peterson`s heavy equipment customers.  The successful candidate will work closely with Engineering, Parts Sales, Peterson President and others to provide service and technical leadership to meet the company`s service, performance, and profit goals. The Service Manager position maintains the highest level of expertise and leadership within the Service Department to meet the needs of the Peterson, its dealers, and customers.

Peterson is dedicated to a culture of Behavior Based SAFETY and a Healthy Environment!

PRIMARY DUTIES AND RESPONSIBILITIES (MAY INCLUDE BUT ARE NOT LIMITED TO):

SERVICE MANAGER

  • Develops and monitors service departmental budget to operate within company goals.
  • Periodically evaluates the performance of the service department against planned objectives, reports from customers, the sales department and competitors. Suggests and helps to implement recommended process and product improvements.
  • Interacts daily with company president, engineering, customers, dealers, and sales personnel. Interacts regularly with purchasing, material control, accounting, administration, production & parts sales departments.
  • Oversees the Factory Service Technicians within the service call center.
  • Works to grow sales of rebuilt parts and rebuilt used equipment in conjunction with parts and sales departments.
  • Works closely with engineering to develop and execute engineering test plans and set ups to improve new product quality and performance.
  • Oversees the daily operation of inside Service Technicians, Service Rebuild and Re-man programs, and Pre-Delivery Inspection (PDI) of all production in the factory.
  • Supports final Engineering test programs in conjunction with Engineering and R&D Managers.
  • Works closely with Part Sales in the development of repair and rebuild programs to support part sales.
  • Promotes positive communication with other departments regarding information gathered in the field and through Engineering and R&D testing.
  • Promotes and maintains positive relationships with distributors/customers both domestic and international.
  • Quickly and persistently communicates patterns of production quality and set up problems, product failures, and recurring problems to engineering, field service, other product support, and company executives.
  • This position requires a high degree of responsibility and accountability due to the high exposure to distributor personnel and customers.
  • Position also requires 25-40% domestic and international travel as well as after hours, weekend, and other unplanned and emergency calls.

   SAFETY

  • Proficient in promoting safe and healthy work environment.
  • Adheres to established company policies and procedures paying special attention to safety regulations.
  • Wears personal protective equipment in accordance with training guidelines.
  • Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks.
  • Attend a weekly department safety meeting.

   SUPERVISORY AUTHORITY

  • Field Service Technicians
  • Inside Technical Service Representatives
  • Warranty Administrator
  • Product Support Service Representatives
  • Technical Training Coordinator

   INTERNAL CONTROLS

  • The Service Manager is responsible for certain internal control responsibilities. These internal control responsibilities have been or will be verbally communicated to the Service Manager and periodic feedback is provided as it relates to performance of internal control responsibilities.

QUALIFICATIONS:                                                                                                

Experience/Knowledge

  • Minimum 8-10 yrs. experience as a Service Manager in the heavy manufacturing industry or similar experience equivalent as deemed sufficient by management.
  • Minimum 8-10 years knowledge of and experience managing people or supervisory experience in a Service Department or dealing with service issues related to equipment down time, warranty, and service related requests.
  • Customer service experience required.
  • Basic Auto Cad experience, Microsoft Office, Windows, ERP system experience.
  • Experience in "root cause analysis," to determine the root cause of service issues to prevent the warranty expense and time spent on service calls on future incidents.

Education

  • Associates or Bachelor's degree in management, appropriate field of study desirable or equivalent training and work experience or a combination of education and experience equivalent as deemed sufficient by management.
  • Mechanically inclined to address: hydraulic, electrical, and diesel engine systems along with troubleshooting issues.
  • Heavy equipment mechanical skills Mechanical engineering courses or experience preferred.

Job related skills

  • Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along professionally with customers, vendors, co-workers and management working both individually and as part of a team.
  • Skilled in problem-solving, decision making, planning, organizing, and negotiating. 
  • Solve unanticipated problems by resolving in a quick expeditious manner, especially those involving field application, warranty, personnel, work scheduling and training, all affecting the company's profitability.
  • Flexible and adaptable in coping with pressures, deadlines, and rapidly changing situations.
  • Skilled in leading people - able to coach, motivate and coordinate people and activities.
  • Ability to express criticism and concerns in a way that promotes teamwork and a positive work environment and outcomes.
  • Strong organizational skills including working within corporate standards and operating procedures including SOX Sarbanes Oxley.
  • Flexible - must be available for customer and company needs as they arise
  • Ability to learn and support wide variety of equipment models in the field and many of the machines are unique.

EQUAL OPPORTUNITY STATEMENT

As an Equal Opportunity Employer, Peterson Pacific Corporation does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

EMPLOYER AGREEMENT

There is no specified term connected with your employment.  Employment is at-will and termination by either party is also at-will.  An offer should not be construed as a guarantee of employment for any specific duration.  In addition, your duties and/or compensation may change from time to time based on the needs of Peterson and your skills as determined by Peterson. 


 

Full Job Description




Peterson Corp.
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